We guarantee delivery of all orders purchased through this website to arrive in excellent condition at the specified shipping address provided. We cannot be responsible for orders returned to us due to inaccurate addresses or that are unable to be delivered on the first attempt. Once items are returned to The Chocolate Delicacy, they are no longer able to be resold. If you are not completely satisfied with the condition of your order upon arrival, please contact us immediately at (800) 679-6652. Also, at this time we are unable to ship to multiple addresses through the website. In this case, please enter each order separately per location or call us at (800) 679-6652 for further assistance.